Survey
713-674-3444
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International Trucks of Houston - Used Truck Sales Survey

At International Trucks of Houston, we are committed to providing you with the best possible service. We would appreciate your input on the survey below, to let us know how we are doing.

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Company Name:

  
Customer #:     Date: 
Name of Person Surveyed:  
Phone:   - -  
Model:     Purchase Date: 
VIN #:    
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On a scale of 1 to 10, with 10 being completely satisfied and 1 being completely dissatisfied, how would you rate your overall satisfaction regarding:
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Completely
Satisfied

Very
Satisfied

 Fairly
Satisfied

Somewhat
Dissatisfied

Very
Dissatisfied
1. Courtesy, helpfulness and responsiveness of sales department personnel:

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, in what area could we improve?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
2.   Salespersons knowledge of the used truck being sold:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, where have you found our knowledge to be lacking?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
3.   Satisfaction with inventory available or efforts made to locate a truck:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, what could we do to better serve you?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
4.   Satisfaction with the sales and delivery process:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, what part of the process did you find to be lacking?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
5.   Overall satisfaction with truck purchased:  

10

9

  

8

7

   6 5   4 3   2 1
       
    If below 8, what was the condition of the truck at delivery?  
.
       

Completely
Satisfied

  

Very
Satisfied

   Fairly
Satisfied		  

Somewhat
Dissatisfied

  

Very
Dissatisfied
6.   Overall satisfaction with Sales Department:  

10

9

  

8

7

   6 5   4 3   2 1
         
    If below 8, in what area could we improve?  
.

Thank you for your assistance!
.
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Last Modified on Sep. 30, 2004
   



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