1.
On your last visit, were the problems that the truck came in for
fixed?
YES
If yes, go to
question 2.
NO
If no, go to
question 1A.
.
1A. Please list item
not fixed:
.
1B. If
parts delay was involved, please explain:
.
On a scale of 1 to 10, with
10 being completely satisfied and 1 being completely dissatisfied,
how
would you rate your overall satisfaction regarding:
.
Completely
Very
Fairly
Somewhat
Very
2.
Courtesy, helpfulness and responsiveness:
10
9
8
7
6
5
4
3
2
1
If below 8, in what area could we improve?
.
Completely
Very
Fairly
Somewhat
Very
3.
Technical expertise:
10
9
8
7
6
5
4
3
2
1
If below 8,
where have you found our knowledge to be lacking?
.
Completely
Very
Fairly
Somewhat
Very
4.
Ease of scheduling an appointment:
10
9
8
7
6
5
4
3
2
1
If below 8,
please explain:
.
Completely
Very
Fairly
Somewhat
Very
5.
Truck ready when promised:
10
9
8
7
6
5
4
3
2
1
If not, how
long was the delay?
.
Completely
Very
Fairly
Somewhat
Very
6.
Service department hours:
10
9
8
7
6
5
4
3
2
1
If below 8, what
should the hours be?
.
Completely
Very
Fairly
Somewhat
Very
7.
Overall satisfaction with Service Department:
10
9
8
7
6
5
4
3
2
1
If below 8, in
what area could we improve?
= required field
713-674-3444